Frequently Asked Questions
Order & Payment
YES, the Payment on delivery option is available but with a commitment fee attached which will be deducted at the point of delivery, and the balance will be payable. If You Choose Pay On Delivery (POD), Pay Only After You’ve Received Your Order, this means If you choose POD, do not pay before your item is delivered.
We only accept Naira. Need help placing an order? Call our Order Line – 07082946661. Operating Hours: Mon-Fri, 8am-6pm; Saturday, 9am-5pm; Public Holidays, 9am-5pm.
Fraud detection and prevention are very important to us. We take all steps to ensure that transactions are genuine and that our customer’s details are completely secure. Online payments are monitored continuously for suspicious activity and some transactions are verified manually if we feel that it is not authorized by the owner of the card.
Sorry, we don’t offer payment in installments at this moment.
No, you don’t need to have an account to shop on Nonsman. Need help placing an order? Call our Order Line – 07082946661 Operating Hours: Mon-Fri, 8am-6pm; Saturday, 9am-5pm; Public Holidays, 9am-5pm.
That’s easy! You can register as a customer by following the simple steps below:
Visit our homepage
– Click on Login in the top right corner of the Nonsman home
– Click on CREATE AN ACCOUNT with Email
– You will be asked to provide some basic information.
– Once you have provided the required information, click on SUBMIT to complete the registration process.
We will send you an email to verify your account and welcome you to Nonsman. Then you can start shopping.
Need help placing an order? Call our Order Line – 07082946661. Operating Hours: Mon-Fri, 8am-6pm; Saturday, 9am-5pm; Public Holidays, 9am-5pm.
Your e-mail address helps us to inform you in good time about your order. It also serves as a username and allows you to log in to your account.
Track & Shipping
No, all orders placed same time and same day arrive at the same time. If mistakenly an order is placed when others are shipped, immediate arrangement is done for the next shipment.(T&C)applies
We offer all our customers ultimate peace of mind. We have you covered 100% on every eligible purchase.
Nonsman delivers products to customers all over Nigeria. Lagos 24hrs & 2 days other states.
Your order may be delivered by GOKADA within Lagos, by DHL, or GIG Logistics for all outside Lagos. You may be called prior to or on the same day as delivery to see if you are available to receive your order.
Yes. We are committed to offering our customers only 100% genuine and original products. We also take all necessary actions to ensure that we maintain all standards, no compromise.
Not to worry, you can check the status of your order anytime by following the simple steps below:
- Log in to your Nonsman account
- Click on My Account in the top right corner of the Nonsman homepage (Your name will appear here if you’re logged in)
- Click on Orders in the drop-down menu
- Click on SEE DETAILS to the right of the item
If your order is showing as Invalid, Unsuccessful, or Cancelled, we will automatically proceed with the refund to your bank account and update you by email once it is initiated from our side.
Need more help? Contact us here.