Shipping Policy
Order Processing
Lagos Orders are processed within same-day while outside Lagos is 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.
Shipping Options and Delivery Times
We offer standard and express shipping options at checkout.
Estimated delivery times depend on your location and chosen shipping method:
A) Standard Shipping: 2-3 business days.
B) Express Shipping: 1-2 business days.
Delivery times are estimates and do not account for unforeseen delays like weather or
customs clearance(in case of pre-orders).
Shipping Costs
Shipping fees are calculated based on your location, package weight, and chosen shipping method which can be by air or road.
Order Tracking
Once your order is shipped, you will receive a tracking number via email to monitor your shipment’s progress.
International Shipping
We ship to other countries with an additional customs fees, taxes, or import duties. These payments are the buyer’s responsibility. Delivery times for international orders may vary due to customs clearance
Undeliverable Packages
If a package is returned to us due to an incorrect address, refusal, or unavailability, additional shipping fees may apply to resend it.
Return and Exchange Policy
Eligibility for Returns
Returns are accepted within 5 days of delivery for items in their original, unused condition with all accessories and packaging intact. Proof of purchase (receipt or order number) is required.
Non-Returnable Items
Items such as softwares and clearance items are non-returnable. Products damaged due to misuse are not eligible for return or exchange.
Return Process
To initiate a return, contact our support team via email/phone number with your order
details.
Once approved, you will receive a return instructions.
Returns must be shipped within 5 days of approval.
Refund Policy
Refunds will be issued to the original payment method within 7-10 business days after
receiving and inspecting the returned item.
Shipping fees are non-refundable.
Exchange
Exchange are subject to product availability. If the item is unavailable, you may choose a refund or store credit.
Defective or Damaged Items
If your item arrives damaged or defective, contact us same day you received with images or videos at the collection center. We will provide a replacement or full refund at no additional cost.
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Contact Us
working hours
Hours: 8am-6pm
Monday – Saturday
Thank you for shopping with us!